Allworx® Interact Professional

A Smart PC Companion for the Allworx Handset

Interact Professional combines the ease of a PC-based interface with the high voice quality of the Allworx IP phone to boost employee productivity.

Popular Use Cases

Front-desk service staff and receptionists
Call center agents who are using Allworx Automatic Call Distribution (ACD)
Sales professionals who depend on outbound or inbound calls

Customize as You See Fit

  • Add windows for Dial Pad, Call History, Contacts, Current Calls, Parked Calls, and Outside Lines; or hide them when not in use

Handle Calls With One-Click

  • Enjoy one-click dialing, hold, transfer, park, and more

See Who's Available

  • Access both Allworx system users and Outlook contacts
  • See presence and status for all Allworx system users

Select Call Recording Options

  • Click to record individual calls or record all calls automatically

Integrate with Third-Party Apps

  • External Program Link opens other web applications (e.g., CRM) with incoming calls so you don’t have to

Boost Agent Productivity

  • Agents can log in, log out, or update their busy status
  • Agents can easily see their queue performance from the Queue Status window

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